FAQS

 

Frequently Asked Questions (FAQs)

Welcome to the AbilityCareGlobal FAQ section. Here, we answer your most common questions about our gemstones, fossils, and services. If you have additional inquiries, feel free to contact us directly.

General Questions

1. What is AbilityCareGlobal?

We are a trusted supplier of authentic Moroccan gemstones and fossils. Based in regions like Mibladen and Ahouli, we specialize in sourcing high-quality vanadinite, barite, and other unique treasures directly from Moroccan mines.

2. Where are your gemstones sourced from?

Our gemstones and fossils are sourced directly from Morocco’s renowned mining areas, such as Mibladen and Ahouli. We work closely with local miners to ensure authenticity and quality.

3. Are your gemstones and fossils genuine?

Yes, every item in our collection is 100% genuine and ethically sourced. We pride ourselves on offering only the highest-quality natural specimens.

Shipping and Orders

4. Do you ship internationally?

Yes, we offer worldwide shipping. Our team ensures safe and secure packaging so your gemstones and fossils arrive in perfect condition.

5. How long does shipping take?

Shipping times depend on your location. Typically:

  • North America & Europe: 15-25 business days
  • Asia & Australia: 10-30 business days
  • Within Morocco: 3-5 business days

6. What are the shipping costs?

Shipping costs vary based on your location and the weight of the items. The exact amount will be calculated during checkout.

7. Can I track my order?

Yes, once your order is shipped, we provide a tracking number so you can monitor its progress.

Product Information

8. What is vanadinite?

Vanadinite is a rare mineral known for its vibrant red crystals, often found on barite. It is highly sought after by collectors for its beauty and uniqueness.

9. Are your gemstones treated or enhanced?

No, all our gemstones are natural and untreated unless explicitly stated in the product description.

10. Can I request a custom order?

Absolutely! If you’re looking for a specific gemstone or fossil, contact us, and we’ll do our best to source it for you.

Payment and Returns

11. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers

12. Do you offer returns or refunds?

Yes, we have a 14-day return policy. If you’re not satisfied with your purchase, you can return the item for a refund or exchange. Please ensure the item is in its original condition.

13. How do I initiate a return?

Contact us via email at abilitycareglobal@gmail.com or WhatsApp at +212772383906 . Provide your order number and reason for the return, and our team will guide you through the process.

Safety and Handling

14. Are vanadinite and other minerals safe to handle?

While vanadinite is beautiful, it contains lead and should be handled with care. Avoid prolonged skin contact and always wash your hands after handling. Keep out of reach of children and pets.

15. How should I store my gemstones?

Store your gemstones in a cool, dry place, away from direct sunlight. For delicate specimens like vanadinite, use soft padding or display cases to prevent damage.

Other Questions

16. Do you provide certificates of authenticity?

Yes, upon request, we can provide a certificate of authenticity for your purchase.

17. Can I visit your location?

We currently operate online but plan to welcome visitors to our mining areas in the future. Stay tuned for updates on our website and social media.
You are welcom any time !

Still have questions?
We’re here to help! Reach out to us our social Media or via:

Thank you for choosing AbilityCareGlobal—your gateway to Morocco’s geological wonders.